Terms and conditions

1. Definitions

In these conditions:

Javi Removals and Storage Means Javi Removals and storage Pty Ltd ABN 32 635 713 478.

“You” means the party entering into this agreement for services with Us, and includes the party to whom Our quotation is addressed and the party by whom the acceptance is signed, and “Your” has corresponding meaning.

“Goods” means all furniture and other affects which are to be the subjects of the services.

“Services” means the whole of the work to be undertaken by Us in connection with the Goods including removal and (if applicable) storage.

“Subcontractor” means any person other than one of our employees who, under any agreement or arrangement with Us (whether directly or indirectly) performs or agrees to perform the whole or any part of the services.

“You” means the party entering into this agreement for services with Us, and includes the party to whom Our quotation is addressed and the party by whom the acceptance is signed, and “Your” has corresponding meaning.

“Goods” means all furniture and other affects which are to be the subjects of the services.

“Services” means the whole of the work to be undertaken by Us in connection with the Goods including removal and (if applicable) storage.

“Subcontractor” means any person other than one of our employees who, under any agreement or arrangement with Us (whether directly or indirectly) performs or agrees to perform the whole or any part of the services.

1.1 Words in the singular include the plural, and words in one or more genders include all genders.

2.    We are not Common Carriers

WE ARE NOT COMMON CARRIERS AND ACCEPT NO LIABILITY AS SUCH.  We reserve the right to refuse to quote for the carriage of goods for any particular person and for carriage of any goods or classes of goods at Our discretion

3. Your Obligations and Warranties

3.1  Information supplied by You.  You warrant that any information which You have provided to Us and on which We have reasonably relied in assessing any quotation or estimate of the resources necessary to carry out the work is accurate.

3.2  Owner or Authorised Agent.  You warrant that, in entering into this agreement, You are either the owner of the Goods, or the authorised agent of the owner.

3.3  Presence at Loading/Unloading.  You will ensure that You or some person on your behalf is present when the Goods are loaded or unloaded, except if they are being unloaded into or loaded from store.

3.4  Dangerous Goods.  You warrant that the Goods do not include any firearms or goods which are or may become of a dangerous, corrosive, highly combustible, explosive, damaging or noxious nature nor likely to encourage any vermin or pest unless You have disclosed to Us in writing the presence and nature of any such items prior to them being made available to Us for loading or storage.  We may refuse to remove or store such items.  If We discover any article or substance of this nature after the Goods have been received by Us, We may take any reasonable action, including destruction or disposal, as We may think fit without incurring any liability to You.

3.5  Fragile Goods and Valuable Items.  You will, prior to the commencement of the removal or storage, give to Us written notice of any Goods which are of a fragile or brittle nature and which are not readily apparent as such, or which comprise jewellery, precious objects, works of art, money, collections of items or precision equipment in any case having a value in excess of $1,000.

3.6  Goods Left Behind or Moved in Error.  You will ensure, to the best of Your ability, that all Goods to be removed (other than Goods being removed from store) or stored are uplifted by Us and that none is taken in error.

4. Method of Carriage, Subcontractors and Ancillary Services

4.1  Mode of Carriage.  We shall be entitled to carry, or arrange for the carriage of, the Goods by any reasonable route (having regard to all the circumstances including the nature and destination of any other goods being carried on or in the conveying vehicle or container) and by any reasonable means, including, where We consider it necessary or desirable, by sea, rail or air, and for that purpose, as Your agent, to arrange for a Third Party Provider effect such carriage by sea, rail or air.

4.2  Subcontractors.  We may use a Subcontractor or Subcontractors to undertake the whole or any part of the Services, but if We do so, We will continue to be responsible to You for the performance of the Services.

4.3  Liability of Subcontractors and Employees.  Any provisions in these conditions which limit Our liability also apply to Our Subcontractors and to Our employees and to the employees of Our Subcontractors.  For the purposes of this subclause, We are, or are deemed to be, acting as agent or trustee on behalf of each of the persons referred to, and each of them shall to that extent be deemed to be parties to this agreement.

4.4   Ancillary Services. We will or may, at Your request and as Your agent, arrange to have Ancillary Services undertaken by Third Party Providers, but We accept no liability, including liability for any loss or damage, arising out of the provision of Ancillary Services. However, if We arrange for a Third Party Provider to undertake carriage of the Goods by sea, rail or air, and the Goods suffer loss or damage at some time when they are either in Our possession or the possession of the Third Party Provider, and if We cannot establish, on a balance of probabilities, that the Goods were in the possession of the Third Party Provider when that loss or damage occurred, the Goods will be deemed to have been in Our possession at the time.

5. Delivery

5.1 Delivery. We shall not be bound to deliver the Goods except to You or a person authorised in writing by You to receive the Goods.  If We cannot deliver the Goods either because there is no authorised person there to receive them on Our arrival, or because We cannot gain access to the premises, or for any other reason beyond Our control, we will be entitled to unload the Goods into a warehouse, and will be entitled to charge an additional amount for storage and for the subsequent re-delivery of the Goods.  If this happens, we will endeavour to contact You to ascertain whether You have any alternate instructions.

5.2 Delivery Sheet.  We will prepare a Delivery Sheet of Goods to unload at customer property or storage and will ask You to sign that sheet.  You will be provided with a copy of the delivery sheet.  If You sign the delivery sheet, or do not do so and fail to object to its accuracy within 48 hours of receiving it from Us, the Delivery sheet will be conclusive evidence of the Goods delivered by Us to you.

6. Storage Conditions

6.1  Inventory.  We will prepare an inventory of Goods received for storage and will ask You to sign that inventory.  You will be provided with a copy of the inventory.  If You sign the Inventory, or do not do so and fail to object to its accuracy within 7 days of receiving it from Us, the inventory will be conclusive evidence of the Goods received by Us.  The inventory will disclose only visible items and not any contents unless You ask for the contents to be listed, in which case We will be entitled to make a reasonable additional charge.

6.2  Contact Address.  You agree to advise Us of an address to which We can forward any notice or correspondence, and to promptly notify Us of any change of address.

6.3  Price Changes.  Our storage charges will be as quoted to You for the first 13 weeks of storage.  After 13 weeks, We may change the storage charges from time to time on giving 28 days’ written notice to You.

6.4  Warehouse Change.  We are authorised to remove the Goods from one warehouse to another without cost to You.  We will notify You of the removal and advise the address of the warehouse to which the Goods are being removed, not less than 5 days before removal (except in emergency, when such notice will be given as soon as possible).

6.5  Inspection of Goods in Store.  You are entitled, upon giving Us reasonable notice, to inspect the Goods in store, but a reasonable charge may be made by Us for this service.

6.6  Removal From Storage.  Subject to payment for the balance of any fixed or minimum period of storage agreed, You may require the Goods to be removed from store at any time on giving Us not less than 7 working days’ notice.  If You give Us less notice, We will still use Our best endeavours to meet your requirement, but shall be entitled to make a reasonable additional charge for the short notice.

6.7  Compulsory Removal and Disposal/Sale.  You agree to remove the Goods from storage within 28 days of a written notice of requirement from Us to do so.  In default, We may, after 14 days’ notice to You, SELL ALL OR ANY OF THE GOODS by public auction or on Ebay or a similar online auction sale facility or and apply the net proceeds in satisfaction of any amount owing by You to Us.

6.8    Sale of Goods. For the purposes of preparing for the sale of the Goods under clauses 6.7 or 7.5 or otherwise as permitted by law, We are authorised by You to open any boxes in storage to inspect and identify the contents and We may at Our discretion decide which contents will be offered for sale to the general public. At Our discretion, any items we do not offer for sale may be stored by Us for such period as We consider appropriate and We may invite You to collect those items from Us once We have been paid all moneys due by You to Us for Services provided under this or any other agreement. If We fail to sell the Goods at public auction or Ebay, We may at Our option pay $1 for the Goods and at Our discretion dispose of the Goods.

7. Charges and Payments

7.1 Variation of Work Required and Delay. If the work You ultimately required Us to do varies from the work from which a quotation or estimate has been given, or if We are prevented from or delayed in undertaking the Service of any part thereof, (except where that prevention or delay resulted from a factor within Our control), We will also be entitled to make a reasonable additional charge. We will also be entitled to reimbursement from You of any amount which We have been required to pay a third party (other than a subcontractor) to obtain or effect delivery of the Goods.

7.2 Delay. Delays due to traffic conditions or road repairs, selection of route and the like and vehicle break down are inherent in the furniture removal industry. We will not be liable for any loss or damage or consequential loss as a result of our transit or being delayed for any reason other than factors within our control.

7.3 Parking Fee’s/Tickets: Customer Is Liable To Pay All Parking Fee’s & Fine If The Valid Parking Space Is Not Available.

7.4 Local job Loading and Unloading Time: For local move we charge minimum 2 hours Plus 30 Minutes travel time up to 25 km from our base additional kms charge by $2.10 per km once we made the booking, After 2 hours get charge by every 30 minutes interval.

7.5 Interstate job Loading and Unloading Time: For Interstate move quotes we provide includes 1 Hour for loading and 1 Hour for unloading for every 10 cubic meter space. If the job consumes more time after allocated time frames there is extra charges which can be found on your job confirmation.

7.6 Alteration of Dates.  For Local & Interstate Booking If a date for performance by us of any services is agreed upon, and you enquire that date to be altered, or the Goods are not available on that date, we will be entitled to make a reasonable additional charge for any loss or additional expense occasioned by such alteration or unavailability.

7.7 Cancellation of Local Job: For local move booked by us, if customer cancel the booking after paying the deposit , The deposit is non-refundable.

7.8 Cancellation of Interstate Job : For Interstate move booked by us, If your requested space in the truck or container is reserved for your items, and can’t be sold to another customer. If requested, We will give a full refund of your deposit if you need to cancel your booking within 48 Hours of the date of your deposit payment.

7.9 Deposit payment for Local and interstate job: For Interstate move we take deposit of certain amount (30 %) of total job quoted while booking. The remaining amount after your deposit is paid will be debited from your card on the day of pickup. If you would like to use an alternate payment method, please email on ainfo@javiremovalsandstorage.com.au or Ring on 0871110785.

7.10 For Interstate jobs delivery: The customer will be charged for storage and goods handling charges if customer refused to accept the delivery the date which is finalized in quote/booking. Charges for storage and goods handling will be notified to the customer in writing at the time of refusal.

7.11 Surcharge By Card Payment: There is surcharge if customer made the payment by American Express which is 2.5% on every transaction and Master /Visa card which is 1.5% on every transaction.

7.12 Payment: If we not received the payment or customer do not make the payment on the due date, the interest of 15% will be charged on the balance payment.

 

8. Loss or Damage – Private Removals and Storage

8.1  Australian Consumer Law.  Except where the Services are required by You for the purposes of a business, trade, profession or occupation in which You are engaged, this agreement will be subject to the guarantees set out in sections 60, 61 and 62 of the Australian Consumer Law (as enacted as Schedule 2 of the Competition and Consumer Act 2010) being, in particular, a guarantee that the Services will be rendered with due care and skill, and the following conditions of this clause 8 will apply.

8.2  Negligence. We will only be liable for the proportion to which the loss or damage to the Goods is caused by or contributed to by Our negligence (including the negligence of any Subcontractor). We will not be liable for loss or damage to the Goods caused or contributed to by You or someone else that We are not responsible for at law

8.3  Exclusions.  We will not be liable for any loss or damage nor any delay which results from any cause beyond Our control, including any loss or damage occurring in the course of the provision of Ancillary Services by Third Party Providers.

8.4 Damage to Goods – Packaging.  If the Goods sustain damage by reason of defective or inadequate packing or unpacking, and the packing or unpacking (as the case may be) was not undertaken by Us or a Subcontractor, We will not be liable.

8.5 Damage to Goods – Inherent Risk.  Certain goods (including electrical and mechanical appliances, computer equipment, scientific instruments and certain musical instruments) are inherently susceptible to suffer damage or disorder upon removal.  Unless that damage or disorder results from a failure to exercise due care and skill on Our part, We will not be liable.

8.6 Damage to Goods – Furniture Items. If You have elected not to take out any insurance over furniture items whilst in transit or storage and We (or Our Subcontractor) did not package any furniture items for You prior to transit or storage, We will only be liable for damage to the furniture items up to an amount of $100 per item or  $500 in respect of all Goods moved or stored under this agreement (whichever is the lesser). This cap on Our liability to You does not apply if there is evidence that We (or Our Subcontractor) failed to exercise due care and skill and this failure is what caused the damage.

8.7  Lost, Stolen or Misplaced Items. If You have elected not to take out any insurance over the Goods whilst in transit or storage, and We (or Our Subcontractor) have not packed the Goods for You, We will only be liable for lost, stolen or misplaced boxes or items up to an amount of $50 per box. This cap on Our liability to You does not apply if You provided Us with a completed inventory including valuation of the contents of the box containing the Goods prior to commencement of transit or storage and there is evidence that We (or Our Subcontractor) failed to reasonably secure the Goods whilst in Our custody or care.

8.8    Notification of Loss or Damage.  You will be asked to sign an inventory or other documents at the conclusion of the transit and You are responsible at that time to confirm that all of the Goods have been delivered, there are no missing items or boxes and the Goods are in acceptable condition. Any claim for loss or damage under this clause 8 is to be notified by You to Us in writing, or by telephone and later confirmed in writing, as soon as possible and within 24 hours after the date of delivery.  We will have the best chance of locating any misplaced items, or ascertaining the cause of damage, if that notification is given to Us within 24 hours .

8.9   Maximum Value of Goods.  In any claim for loss or damage under this clause 8, any estimate of the inventory and value of the Goods which You have provided to Us, whether for the purposes of insurance or otherwise, will be prima facie evidence that the total value of the Goods did not exceed that estimate at the time of loss or damage.

9.   Loss or Damage – Commercial Removals and Storage

9.1    Application.  If the Services are required by You for the purposes of a business, trade, profession or occupation in which You are engaged, the following conditions of this clause 9 will apply.

9.2    Exclusions.  We will not be liable for any loss or damage nor any delay which results from any cause beyond Our control, including any loss or damage occurring in the course of the provision of Ancillary Services by Third Party Providers.

9.3    Negligence.  We will only be liable for the proportion to which the loss or damage to the Goods is caused by or contributed to by Our negligence (including the negligence of any Subcontractor, but excluding the negligence of any Third Party Provider), and in any event that liability will be limited to $50 per item or package, or $500 in respect of all Goods moved or stored under this agreement (whichever is the lesser).

9.4    Claims.  You will be asked to sign an inventory at or other document the conclusion of the transit and You are responsible at that time to confirm that all of the Goods have been delivered, there are no missing items or boxes and the Goods are in acceptable condition. In circumstances where We are liable under this clause 9, notice of the claim must be given by You to Us as soon as possible, and written notice must be given within 24 hours  of the date of delivery or, in the case of loss, the date upon which the Goods would ordinarily have been delivered, failing which We will have no further liability.

10. Insurance

We recommend that you insure your goods while they are in our possession or subject to our control. We can assist you to arrange insurance through an insurer with whom we have an existing relationship. Alternatively, you can arrange insurance through an insurer of your choosing.

11. Variation and Notice

12.1  Variation.  The terms of these conditions cannot be varied other than by Your and Our mutual consent.  Our consent can only be given by a proprietor, director, secretary or manager, and must be evidenced in writing.

12.2  Notice.  Any notice to be given by Us to You may be given personally or by prepaid post addressed to Your address last known to Us, or by facsimile to a facsimile number at that address, or by electronic mail.

12. Applicable Law

13.1  The law which governs this agreement will be the law applicable in the place in which the agreement is made.